Learn it the way the clinic that built it uses it.

Three things: your practice code, your email address, and your password — or a passkey (your face or fingerprint) once you have added one under Profile → Sign in. If you have none of these yet, whoever runs your practice invites you from Manage → Staff.

Ask your practice owner or manager to reset it from Manage → Staff. You will sign in with the temporary one and choose your own. There is deliberately no public reset-by-email — a clinical system does not hand out doors that way.

All three — it is the same address in any browser, and every screen is built to work on an iPad held either way, which is how most treatment rooms use it.

Open the Diary, click the half-hour you want in the practitioner's column, choose the patient and the service, and it is booked. Double-booking is refused by the system itself, not just hidden.

Drag it — to another time, another day, or another practitioner's column. On a phone, open it and choose the new time instead.

A note written on the diary itself — the fire drill at eleven, a room out of use. Right-click a column to write one; drag it to another day or person. It is not a clinical note and never becomes one. More in The front desk.

The site is closed then, or the appointment does not fit inside opening hours. People with the right permission can still book outside hours deliberately — see who.

A draft — yes, any time, until you sign it. A signed note never changes; you add an amendment instead, which is what makes the record defensible years later. Why, in Rules that never bend.

Upload the practice's letterhead once under Manage → Letters, set where the writing may go, and every letter is written directly on it — margins, fonts and all. Printing is borderless, and each printed page carries a document ID saying who printed it and when.

A draft nobody has seen — yes. Anything finalised or signed leaves the screen only by being archived: it may already be in a GP's inbox, and clinical records are kept by law. The full rule.

While it is a draft, freely. Once issued and anything depends on it — a payment, a claim — the total never moves: you issue a credit note and a replacement, which keeps the ledger honest to the person you originally billed. The correction workflow.

Message credit is prepaid — 10¢ a message in Australia — and Manage → Email & SMS → Credit shows what is left, what last week used, and the packs to buy more.

Never with us. Card numbers are not stored in Clinifyd at all — that rule has no exceptions.

Manage → Permissions: six roles across fifty-odd switches, every one enforced by the server. Clinical records can never be granted to the front desk or accounts — those switches are locked on purpose. The full matrix.

Send the form from the patient's file — it goes by text, they fill it in on their phone section by section, and the finished answers land back in their file with a notification for review. Step by step in Workflows.

Only a record with nothing attached — the duplicate made two minutes ago. Anything with history is archived or merged instead, and deleting asks you to type a fresh code word every time, so it can never happen from habit.

That code is a reference we can look up on our side — every error is recorded with it. Note what you were doing, send us the code from the contact page, and we can see exactly what happened. More first steps.