Looking at PracSuite
Clinifyd, if you are weighing it against PracSuite
A fair account of what PracSuite is good at, and then what we do differently — in detail, and only things that exist today. No feature table with our column pre-ticked; you can get that anywhere and it is worth nothing.
What PracSuite is good at
An honest description
PracSuite is built by people who understand Australian billing properly. If a practice lives and dies on Medicare, DVA and HICAPS throughput at the front desk, it is designed for exactly that and does not treat claiming as something bolted on afterwards.
What we hear from clinics looking around
Clinics ask us about it when the billing is already solved and the clinical side is what has started to hurt — notes, plans, letters and outcome measures, and the reporting that tells an owner whether the week was a good one.
We do not run PracSuite, so we will not tell you what it cannot do — the people who can answer that are PracSuite and the clinic down the road who uses it. Everything below is only about us.
What Clinifyd does differently
Statutory forms come out as the real document
A ReturnToWorkSA physiotherapy management plan is produced as ReturnToWorkSA's own .docx and PDF, with your answers written into the fields of the file they published — not a lookalike we drew that a case manager has to squint at. When the regulator reissues the form, the new one is checked against our field map before it is trusted.
A paid invoice never quietly changes
Once money has been taken against an invoice, the total stops moving. A correction becomes a credit note plus a replacement, and the original keeps its number and its date. It is less convenient than an edit box, and it is the only version an accountant, an auditor or a funder can actually rely on.
Everything on a screen is also an API
Every capability lands as an API route first, behind the same permission, and the screen is built as a client of it. If a screen can do something a key with the right permissions cannot, we treat that as a bug. It means a report, an integration or a migration is possible without waiting for us to build it.
Moving your patients across
You can do it yourself
Export your patient list from PracSuite as a CSV and load it in Manage → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.
Nothing is written until you have seen it
The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.
A date it cannot read, it refuses to guess
03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.
Run both for a fortnight
We would rather you kept PracSuite running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.
Questions worth asking any vendor
How do I get my data out?
Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.
What happens to a note if my internet drops?
In Clinifyd it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.
Can a paid invoice be edited?
Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.
Who is actually building it?
Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.
Also worth looking at
If you are comparing properly, compare widely. These are the other systems clinics in Australia usually shortlist.
Cliniko
The most widely used allied health system in Australia, known for being simple and calm.
Nookal
Australian-built, strong on multi-practitioner clinics, case management and reporting.
Zanda (formerly Power Diary)
Strong client experience — portal, reminders and telehealth — popular with psychology and counselling.
Halaxy
Widely used, broad feature set, with a pricing model built around transactions.